Pickup Service

You can schedule a FedEx Express pickup for the same day* or the next business day. FedEx Ground pickups can be scheduled for the next business day or up to 10 business days in advance. To see whether you qualify for a regular-scheduled pickup, please contact your FedEx account executive.  

FedEx Ground® Alternate Address Pickup

When you need the flexibility and convenience of scheduling a pickup from a location other than the one associated with your FedEx Ground account.**

FedEx® Delivery Signature Options ***

You’ll be able to add an extra layer of security and get peace of mind when you choose one of these delivery signature options for your eligible FedEx Express and FedEx Ground shipments:

No Signature Required
FedEx may release the package without anyone present.

Indirect Signature Required
FedEx will release the package in one of the following three ways (not available to non-residential addresses):

  1. Obtain a signature from someone at the delivery address.  
  2. Acquire a signature from a neighbour, building manager or someone at a neighbouring address.
  3. Gain authorization from the recipient to release the package without anyone present (where available).

Direct Signature Required
FedEx will obtain a signature from someone at the delivery address. If no one is at the delivery address, FedEx may reattempt delivery.

Adult Signature Required
FedEx will obtain a signature from someone at the delivery address who is at least the age of majority. 

  • For deliveries within Canada, FedEx will obtain a signature from someone 19 years or older at the delivery address.
  • If an eligible recipient is not available at the address, FedEx may reattempt delivery.
  • Government-issued photo identification is required.

Hold At FedEx Location (FedEx Express)

Select this option when your recipient needs a FedEx Express shipment earlier than the scheduled delivery time. We'll hold it at the FedEx Ship Centre destination location at no extra charge.

FedEx Proof of Delivery

Get information on your package — including the date and time the shipment was delivered and who signed for it. Included on your invoice at no extra charge.

Saturday Service (FedEx Express)

Available in the majority of Canadian cities.**  A special handling fee applies to Saturday pickup and delivery.